WELCOME to Full Circle Management Training

with Tina Dulieu of Coaching Dynamics and Jane Malyon of Havebedo, expert Business Coaches and Trainers, offering a unique opportunity to design your own Management Skills Training Course.

Which skill sectors of the Management Circle do you or your staff need?

1, 2, 3...or all 8?   You choose:

The Full Circle programme offers the chance to select only the management skills modules you require to upskill yourself and your employees.

The 8 half day modules are offered on an ongoing basis throughout each year, enabling you to choose the topics and dates that suit.  This powerful programme has been designed to support the development of a well-rounded manager and is ideal for honing truly effective management skills.  The Full Circle module method allows you the flexibility of creating the exact Management Training Course that you want; saving time and investment.

• Gain confidence as a most Effective Manager
• Develop Leadership Skills
• Master Time Management
• Have the confidence to Present and Communicate effectively
• Understand the techniques of Delegation and Motivation
• Use these modules to develop staff with the Potential to become Management
• An opportunity to learn from experienced Business Coaches & Trainers, expert in their field
• Ensure a vision and plan for Company Growth and Profitability

DATES:  The next Full Circle Management Training programme takes place at Pearse House, Bishops Stortford, Herts, CM23 5BQ, just off Junction 8 of the M11, from 1-5pm on the following forthcoming Tuesdays:

MODULE DETAILS - This is an overview of content and may be subject to selection and adaptation according to the requirements of the attendees on the day.

Management and Leadership Skills  (28th Sept 2010, 1-5pm)

• Creating the right image
• Leading by example
• Taking Responsibility and being Accountable
• Being Authoritative when necessary
• Earning and Giving Respect
• Working as part of a Management Team
• Task/People Matrix Analysis
• Creating and maintaining a positive and motivated work force
• Effective Communication:  Internal and External
• Dealing with conflict and anger:  Internal and External
• Negotiation Skills
• Use of Coaching techniques with staff
• Understanding Body Language
• Creating an ethos for developing and implementing new ideas
• Identifying and nurturing future leaders
  

Communication Skills  (5th Oct 2010, 1-5pm)

• The essence of communication
• The importance of listening skills
• With Management colleagues
• With Staff responsible to you
• With Customers/Clients
• Meetings:  Management/Staff/Clients
• Internal 1-to-1 communication: in person/via phone/via e-mail/via letter
• Internal team communication: in person/via phone/via e-mail/via letter
• External communication: in person/via phone/via e-mail/via letter
• Etiquette relating to differing communication channels: formal/informal
• Frequency of all types of communication
• Response to all types of communication: timing, urgency, mode
  

Presentation Skills (12th Oct 2010, 1-5pm)

• Presenting to different audiences
• Confidence to Present
• Portraying the right Image
• Reading the audience
• Use of voice:  Tone/Volume/Fluency
• Use of Body Language:  Movement/Stance/Hands
• Preparation of Content:  Intro/Body/Conclusion
• Use of visuals, powerpoint, flipcharts, whiteboards
• Use of facts, information, stories, metaphors, examples
• Timing of Content
• Delivery
  

Staff Development (19th Oct 2010, 1-5pm) 

• Creating a Motivated Team
• Incentivising individuals
• Job Descriptions:  Purpose and content
• Appraisals:  Purpose and content
• Coaching Skills
• Up-skilling Staff:  Internal Training/External Training
• Effective Delegation
• Nurturing Potential
• Identifying line of succession for the future
  

Personal Development (26th Oct 2010, 1-5pm) 

• The importance of a Staff Company Organisational Chart
• Identifying Line of Reporting and Frequency with Staff and Management Team
• Appropriate Internal/External Training – keeping up to date within field
• When to take Control
• Knowing when to Delegate
• Dealing with difficult Clients/Staff
• Appropriate and effective Communication:  Internal and External
• Identifying and pre-empting looming difficulties/conflicts:  Internal and External
• Personal Goals and Targets
  

Time Management  (2nd Nov 2010, 1-5pm)

• Understanding and identifying Proactive Time and appropriate tasks
• Understanding and identifying Reactive Time and appropriate tasks
• Balancing Proactive/Reactive Time individually and in co-operation with others
• Prioritisation of Tasks
• Avoiding Procrastination
• Creating Task Lists: Monthly/Weekly/Daily
• Planning
• Task Time Estimation
• Developing a workable individualised Time Management System
  

Delegation Skills  (9th Nov 2010, 1-5pm)

• Identifying priorities
• Identifying tasks/projects to delegate
• Selecting appropriate person to delegate to
• Task/Skills Matrix Analysis
• Nine Steps to  Successful Delegation
• SMARTER Delegation Process
• Appropriate training
• The power of communication
• Reporting:  Intermediary/Final
• The importance of Identified Time Scales
  

Company Growth  (16th Nov 2010, 1-5pm)

• Vision for the Company
• Effective Organisation and Systems
• Identifying new markets
• Expanding Your Client Base
• Creating and updating a Data Base
• Identifying what the market needs
• Understanding the Competition
• Effective and Appropriate Marketing for Potential/Existing Clients
• Developing and Communicating your Unique Selling Point
• Giving value to Clients/Customers
• Time to Brainstorm and Create new ideas
• Consulting Staff for ideas on improved efficiency/service/markets
• Creating a valued, inspired and motivated workforce
• Recognising, nurturing and developing staff potential

HOW TO BOOK

In the TICKET INFO above, please book on as many of the modules as you wish, and make payment via credit card.  * See info below about Reward System below.

WHO IS THIS FOR?

This valuable training is primarily aimed at Business Owners, Directors and Management of companies with at least several staff (or more) although anyone in business can benefit and is most welcome.

Well-trained management staff are an asset to any company. 

Use this cost-effective method to increase your learning and grow your business.

INVESTMENT

The investment for one module is £170+ VAT.   * However, for every 4 modules your company books within the above Full Circle programme dates, our reward system will send you back £50, after the modules are attended.

GOVERNMENT FUNDING

In some cases Government funding may be available via Leadership and Management Skills Development http://www.tchc.net/training-services/leadership-and-management and via http://www.beyond2010.co.uk/.  Please visit these websites for details or call Tina Dulieu on 077 6666 4564.

ANY QUESTIONS?

Ring Tina Dulieu of Coaching Dynamics on 077 6666 4564
or email tina@coachingdynamics.co.uk  or jane.malyon@havebedo.co.uk

ABOUT TINA DULIEU and JANE MALYON

For many years, Tina Dulieu and her company Coaching Dynamics have been offering Business, Team and Executive Coaching, offering her business clients a wealth of experience, inspiration and motivation to take their businesses and careers forward.  She is a Coaching Academy Licensed Trainer and has a passion for offering training and workshops that challenge you to be successful.  More info about Tina.

Jane Malyon has been a master practitioner of NLP for 10 years and coaches and trains groups or individuals to personal and business success.  Her company Havebedo (have more, be more, do more) specialises in Effective Communication training - which includes interpersonal skills, dealing with difficult people and communicating well with others.   Jane is a popular event speaker too and trains others to enjoy the art of powerful presentation-giving and public speaking.

TESTIMONIALS

Testimonials re Coaching with Tina Dulieu

“Tina is a real inspiration, she is an extremely knowledgeable lady that not only talks the talk but walks the walk. She has invaluable experience of running her own successful businesses which I believe is paramount for a business consultant. Tina easily relates and understands the demands and pressures business owners find themselves under and works with you to plan a new way of working.”  Quiller Hawkins: Wildfire Phones Director

“Tina is a passionate believer in helping business owners to develop both their and their staff potential to maximise benefits within their organisation. As well as 1-2-1 coaching, Tina also holds regular seminars which are open to all.”  Ray Stannard, Proprietor, International Trade Financial Solutions

“Our session on time management had an immediate impact on the way I managed my day.  The results quite frankly were amazing; within a few days of implementing your ‘Time Management System’ I was completing more tasks, and had time to plan for the next day. My days are now pro-active not re-active which is proving to be very beneficial, not only in my business, but in my home life too. I would recommend your course to any business owner, or executive looking to improve their efficiency.”  William Norton, Trouble Free IT

“Tina has improved both my confidence and my profit margin; she has a solution or suggestion for all challenges and problems.  I now have a clear positive approach to my business and truly believe that having Tina on board is indeed a “necessity” and not a “luxury”.” Jenny Twigg, Managing Director, Lily Pins Ltd

Testimonials re Coaching with Jane Malyon

“Jane: After your training, the presentation we gave was fantastic! They said it was the best they had seen. We couldn’t have done it without you!”

“Very enjoyable and informative, interesting and useful.”

“My boss wanted to know what had caused the transformation.”

“Well delivered, well done!”

“Thank you for Friday. WOW, how mind blowing was that. I learnt a lot and feel stronger and happier now.”

“I have nothing but praise for the time we spent together.”

“3 words....Informative, Interesting and Inspirational.”

“It’s hard to believe that I’m the same person I was a few months (even weeks ago).”

“I came away from our session VERY motivated...and enjoyed the feeling of achieving.”

“I am now FAR more motivated. Thank you.”

 “Excellent.  Want more!”

Cancellation Policy

If it does unfortunately become necessary to cancel any of the module dates, you will be offered a full refund and, where possible, the chance to book on an alternative date.